FAQ
Frequently asked questions
Straight answers about plans, devices, activation and policies. Can't find yours? Contact us.
Plans & buying
How do IPTV Apollo plans work?
Each plan gives you access for a fixed period — 1, 3, 6 or 12 months — for a one-time payment. You choose the period that suits you on the Pricing page; the price, duration and renewal terms are shown on every plan.
Is there an IPTV Apollo free trial?
You can request one. Tap Request a Free Trial to send a message to our team on WhatsApp; they will let you know whether a trial is available and how it works.
Does my subscription renew automatically?
No. Plans do not renew automatically and we do not store card details. Before your access period ends you can choose to buy a new period — or simply let it expire.
How do I cancel?
Because plans never auto-renew, there is nothing to cancel to stop future charges: your access ends at the end of the period you paid for. If you want to request a refund, see the Refund Policy.
Devices & setup
Which devices can I use?
Our guides cover Amazon Fire TV, Android TV, Google TV, Samsung and LG smart TVs, Apple TV, Android phones and tablets, iPhone and iPad, Windows PCs and Macs. On each device you use a compatible third-party IPTV player app, which you install from the device's app store.
Do you provide the player app?
IPTV Apollo provides the subscription service, and you can use any compatible player app. For compatible Fire TV devices, our Download App page explains how to install APOLLO IPTV PLAYER with Downloader code 8278550. Other player apps are made by independent developers and installed from official app stores; our guides explain how to set them up.
What internet connection do I need?
A stable broadband connection matters more than a single headline speed. Higher resolutions need more bandwidth, and wired Ethernet is usually more consistent than Wi-Fi. Our guide to internet speed for IPTV explains how to test and improve your connection.
Subscription & activation
How do I receive my activation details?
Activation details are provided after your payment is confirmed. The setup guides then walk you through adding the details to your player app.
Is my payment information stored?
No card details are ever stored on our servers. Orders are arranged directly with our team on WhatsApp, where we confirm how to pay before you pay anything.
How do I contact support?
Message us on WhatsApp, email us, or use the contact form on our Contact page — all three are listed there and in the site footer.
Policies & refunds
Can I get a refund?
Refund eligibility and timeframes are set out in our Refund Policy, which you can read before you buy.
Looking for setup help? Browse the guides or read common questions before buying an IPTV subscription.
IPTV Apollo is an independent service and is not connected to any similarly named service. See our name clarification.